Return and refund policy

Statutory right of withdrawal (14 days)

Return conditions (withdrawal)

In accordance with the French Consumer Code, you have a statutory period of 14 days from receipt of your order to exercise your right of withdrawal, without giving a reason and without penalty.

How to exercise your right of withdrawal online (“Withdraw from the contract” button)

In accordance with article L.221-21 of the French Consumer Code, you may exercise your right of withdrawal directly online, free of charge, using our dedicated withdrawal function.

The “Submit a withdrawal request” button is available in the menu at the foot of the page throughout the 14-day statutory period.

How it works:

1. Click the “Submit a withdrawal request” button.
2. Enter your name and your order details in the withdrawal declaration.
3. Confirm your request with the “Confirm withdrawal” button.

We will then send you an acknowledgement on a durable medium (by email), stating the content of your declaration together with the date and time it was sent.

The conditions and exceptions below (in particular the hygiene exception) still apply: the online withdrawal function lets you exercise the right of withdrawal where that right applies to your order.

Hygiene exceptions (unsealed or used products)

To be returned, the item must be in its original condition and in its original, undamaged packaging. For hygiene and safety reasons, razors, blades and accessories that have been unsealed or used cannot be returned under the right of withdrawal.

The Lamier “100-day money-back” guarantee

What the 100-day guarantee covers

In addition to the statutory right of withdrawal, Lamier offers a 100-day commercial guarantee.

Conditions of the 100-day guarantee

This guarantee lets you try your razor at home: if you are not satisfied, you can request a refund up to 100 days after receipt.

Conditions:

• The product may have been used.
• For hygiene reasons, products must be returned clean. A product received dirty or showing residue from use (hair, soap, dried water marks) may be refused a refund.
• Return shipping costs remain payable by the customer.
• The product must be returned with its parts (handle and head) in undamaged packaging.

How to make a request (contact)

To start a request under the 100-day guarantee, contact us at contact@lelamier.com. Please do not return your product before you have received our confirmation.

Refunds

After the return is received and inspected

Once your return has arrived, we inspect the condition and cleanliness of the products. We then send you an email confirming receipt and telling you whether the refund is approved or refused.

If approved (how it works)

If approved:

Refund method and timing

• The refund is issued to the original payment method, within 2 to 6 working days.
• The original shipping costs are not refundable.
• Return shipping costs remain payable by the customer.

Late or missing refunds

Checks to make before contacting us

If you have not received your refund yet:

1. Check your bank account.
2. Contact your card issuer (there may be a processing delay).
3. Contact your bank (some internal processing takes longer).

Contact us if the problem continues

If you still have not received anything, contact us at contact@lelamier.com.

Exchanges

Items covered (faulty or damaged on arrival)

We only replace items that are faulty or damaged on arrival.

How to request an exchange

To request an exchange for the same product, contact us at contact@lelamier.com.

Gifts

If the product was marked as a gift

If the product was marked as a gift at the time of purchase, you may receive a credit equal to the value of the approved return.

If the product was not marked as a gift

If the item was not a gift, the refund is sent to the original purchaser.