Shipping policy
Shipping policy
Delivery areas
We currently deliver to mainland France, Belgium, Luxembourg, Switzerland and Italy. If your country does not appear at checkout, contact us at contact@lelamier.com to check whether delivery is possible.
Order preparation
Orders are prepared and dispatched within 24 to 48 working hours of payment being confirmed. Orders placed at the weekend or on a public holiday are processed on the next working day. Express orders are given priority and leave within 24 working hours.
Delivery options and times
- Standard delivery: 5 to 10 working days after dispatch, tracked at every stage. Free on orders over €50.
- Express delivery: 3 to 5 working days after dispatch, priority handling, tracked at every stage. Price shown at checkout.
Times are given in working days (Monday to Friday, excluding public holidays) and start from dispatch of the order. They are the times observed under normal conditions: a busy period, a transport problem or a holiday season can occasionally make them longer.
Order tracking
As soon as your order is dispatched, you receive a tracking number by email so you can follow your parcel at every stage until delivery. If you do not receive this email, please check your spam folder, then contact us.
Delivery address
Delivery is made to the address given when ordering. Please check your address carefully (number, street, postcode, town) before confirming: once the order has been dispatched, the address can no longer be changed. If there is a mistake, contact us as soon as possible at contact@lelamier.com and we will do what we can if the parcel has not yet left.
Delay or stuck parcel
If tracking stops updating for several days, or if the maximum time given has passed, contact us at contact@lelamier.com with your order number. We open a case with the carrier and come back to you with a solution: a new shipment or a refund if the parcel is declared lost.
Parcel damaged on arrival
If your parcel arrives damaged, take photos of the parcel and the product before handling them and send them to us at contact@lelamier.com within 48 hours. We will arrange a replacement or a refund.
Returns and withdrawal
Return conditions, the 100-day money-back guarantee and the right of withdrawal are set out in our Return and refund policy.
Contact
For any question about your delivery: contact@lelamier.com or WhatsApp on +33 7 56 95 41 74. We reply Monday to Saturday.